Defining Patient Readiness

More than 10,000 devices deployed

100 million patient encounters and counting




More than 10,000 devices deployed

100 million patient encounters and counting

appointment request/care received

Are You Ready?

The time between setting an appointment and arriving in the exam room is critical to patient satisfaction, streamlined operations, and payment collections. Use Vecna’s tools to transform the patient experience.

In over

100 million patient interactions

we've demonstrated


Shortened collections cycle


Increased point-of-service payment collection


Up to 96% patient satisfaction


Increase in staff efficiency

Access Anywhere

Better Communication Online, Onsite, and On-the-go

Online Pre-Registration

  • Save patient preferences and profile
  • Streamline appointment requests
  • Perform eligibility checks instantly
  • Provide payment estimates and billpay

Express Check-In

  • Provide barcode registration
  • Perform insurance verification
  • Automate wayfinding
  • Use all-in-one kiosks with integrated hardware
  • ADA 508 compliant

Digital Forms & Express Check-in

  • Enable digital signature capture
  • Provide staff-assisted check-in
  • Digitize clinical intake before consult
  • Capture demographics at point of service

Queuing & Patient Flow Management

  • Optimize patient flow
  • Estimate wait times
  • Report on clinical throughput
  • Use digital waiting room displays

By Your Side, At Your Service

Bedside Registration and Patient Access Support

QC Bot

QC Bot

  • Bedside registration
  • In-room services
  • Medication delivery
  • Hospital-wide courier

VGo Telepresence

  • Virtual concierge
  • Specialty care consult
  • Interpreter services
  • Access to social workers
VGo Telepresence Robot

Streamlined Patient Experience Solutions

Managed Hardware and Software Packages


Build the solution to best fit your business needs. Create your ideal workflow from modules like billpay, insurance verification, demographics updates, and biometric scanning.


Whether it’s HL7, web services, FHIR, or X12, we’ve integrated with all best of breed systems. Let us connect to your backend systems, like ADT, scheduling, billing, and document management per location or across the enterprise.


Choose from devices like onsite kiosks and tablets, or allow patients to access the workflow from their phones, laptops and tablets. Measure your success with enterprise reporting and benchmarking.

Find Your Fit

Options For Organizations of Any Size

Built for small physician practices, enterprise organizations, retail clinics, integrated delivery networks, medical centers, emergency departments, urgent care and everything in between. This solution is flexible enough to scale with your organization. Whether it’s an additional kiosk, clinic, or whole facility, we will work with you to make your growth as seamless as your operations.

What Our Customers Are Saying

Our patients really like having all their paperwork and payments taken care of before they come in. I don’t think I could expect anything better from online preregistration.

Director, Admitting and Registration

VGo is used in our hospital and it is literally changing the way we serve our patients. It is a sophisticated communication tool which expands a doctor’s ability to interact with patients, and allows for clinical collaboration.

Division Chief, Oncology

We now have a portal with more administrative capabilities than anywhere in the marketplace! The insurance screens alone get me so excited I could jump for joy, and I think that this is something that will be immensely useful to patients.

Project Director, Revenue Cycle

The providers, nurses, social workers, clerks are so dependent on the kiosk.

Supervisory Medical Support Assistant

The fact that my father was able to quickly register at the hospital via one of your terminals is brilliant.

Patient's Daughter

Wait times are less than five minutes and most patients are onto their service inside of 10 minutes. The workflow has dramatically helped reduce errors, save labor costs, and minimize waits. These are industry-best performance goals.

Chief Revenue Officer

We want to be a leader in using new technology; it’s a differentiator. We’re in a city that’s very competitive, and it really gave our patients a choice. It was all about enhancing the patient experience.

Director of Clinical Operations

One of the things we’re going to have to do is be where the patient is. We don’t have enough caregivers and resources to do that any other way but electronically.

Chief Information Officer

Boston Medical Center
Adventist Health System

Latest News

Vecna Featured for SBIR-STTR Success

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,233 health care facilities across the country. Vecna’s SBIR-derived patient registration technology is now powering over 800 of these...
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Vecna Makes Waves in Health Care Industry

Aired on Bloomberg TV Canada Vecna Technologies is looking to use robots to help ease the burden on the healthcare system of an increasingly aging population. Globalive chairman Anthony Lacavera talks to the company’s co-founder Deborah...
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Massachusetts Student Fights For Use of VGo Robot In Classroom

By Audrey Asistio, NBC Boston A Massachusetts family is making a plea with their school district to allow their son to be in the classroom via a robot, when he physically can't. Twelve-year-old Keegan Concannon was born with Common Variable Immunodeficiency which...
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Above and Beyond: Students Buy Robot for Sick Classmate

By Linda Schmidt, Fox 5 NY NEW YORK (FOX 5 NY) - Tyler Knurek, 13,  would love nothing more than to be in school with his friends. Tyler has cancer, Hodgkins lymphoma, and has been undergoing treatments since December. But his friends and classmates found a way for...
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Robot inspires Mohawk grad to help others

By Renée Gendreau, New Castle News When Cris Colaluca graduates Tuesday, a part of him will stay behind at Mohawk Area High School. Owned by the district, the VGo robotic telepresence device that Cris has used since seventh grade to attend school remotely, remains at...
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Robot, computer feed bring Riverside kindergarten pupil to school

By Kate Malongowski, Beaver County Times NORTH SEWICKLEY TWP. ­­ During a math lesson in Chelsea Sharek’s kindergarten class on a recent Friday morning, her young pupils are split into pairs to play a matching game. Among the pairs are Ford Sniezek and Aly Alvin. Aly...
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How robots are changing education

By Linda Schmidt, Fox5NY Imagine seeing a robot coming down the hallway in your school. Students at Saint Bartholomew in East Brunswick, New Jersey, see it every day. A robot called VGo enables Tyler Knurek, 13, to attend class and be with his friends while he is...
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Robot puts ailing 9-year-old back in school — virtually

By Victor R. Martinez , El Paso Times After nine months out battling leukemia, 9-year-old Jackie Rosales is back in her classroom at John Drugan School. At least a virtual version of her is back. Thanks to an iPad on wheels that displays her face on its screen, Jackie...
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Verizon funds robots for senior project

By Renee Gendreau, New Castle News Next month, Cris Colaluca graduates from high school via robot. But, before he does, the Mohawk Area High School senior wants to help others in similar circumstances. Diagnosed with rare seizure disorder as well as spina bifida, the...
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Young Man Donates VGo Robots To Children’s Hospital

By Dave Crawley, CBS Pittsburgh PITTSBURGH (KDKA) — A traveling robot with a human face and voice rolled through Children’s Hospital Wednesday morning. It’s one of two VGo robots donated by a young man who has benefited from the hospital’s care. “I’m able to do what I...
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