appointment request/care received

Are You Ready?

The time between setting an appointment and arriving in the exam room is critical to patient satisfaction, streamlined operations, and payment collections. Use Vecna’s tools to transform the patient experience.

In over

100 million patient interactions

we've demonstrated

%

Shortened collections cycle

%

Increased point-of-service payment collection

%

Up to 96% patient satisfaction

%

Increase in staff efficiency

Access Anywhere

Better Communication Online, Onsite, and On-the-go

Self-Registration & Scheduling Online

  • Save patient preferences and profile
  • Streamline appointment requests
  • Perform eligibility checks instantly
  • Provide payment estimates and billpay

Express Check-In

  • Provide barcode registration
  • Perform insurance verification
  • Automate wayfinding
  • Use all-in-one kiosks with integrated hardware
  • ADA 508 compliant

Tablet eRegistration

  • Enable digital signature capture
  • Provide staff-assisted check-in
  • Digitize clinical intake before consult
  • Capture demographics at point of service

Workflow Administration

  • Optimize patient flow
  • Estimate wait times
  • Report on clinical throughput
  • Use digital waiting room displays

By Your Side, At Your Service

Bedside Registration and Patient Access Support

QC Bot

QC Bot

  • Bedside registration
  • In-room services
  • Medication delivery
  • Hospital-wide courier

VGo Telepresence

  • Virtual concierge
  • Specialty care consult
  • Interpreter services
  • Access to social workers
VGo Telepresence Robot

Streamlined Patient Experience Solutions

Managed Hardware and Software Packages

Select


Build the solution to best fit your business needs. Create your ideal workflow from modules like billpay, insurance verification, demographics updates, and biometric scanning.

Connect


Whether it’s HL7, web services, FHIR, or X12, we’ve integrated with all best of breed systems. Let us connect to your backend systems, like ADT, scheduling, billing, and document management per location or across the enterprise.

Deploy


Choose from devices like onsite kiosks and tablets, or allow patients to access the workflow from their phones, laptops and tablets. Measure your success with enterprise reporting and benchmarking.

Find Your Fit

Options For Organizations of Any Size

Built for small physician practices, enterprise organizations, retail clinics, integrated delivery networks, medical centers, emergency departments, urgent care and everything in between. This solution is flexible enough to scale with your organization. Whether it’s an additional kiosk, clinic, or whole facility, we will work with you to make your growth as seamless as your operations.

Find Your Fit

Options For Organizations of Any Size

Built for small physician practices, enterprise organizations, retail clinics, integrated delivery networks, medical centers, emergency departments, urgent care and everything in between. This solution is flexible enough to scale with your organization. Whether it’s an additional kiosk, clinic, or whole facility, we will work with you to make your growth as seamless as your operations.

What Our Customers Are Saying

Our patients really like having all their paperwork and payments taken care of before they come in. I don’t think I could expect anything better from online preregistration.

Director, Admitting and Registration

VGo is used in our hospital and it is literally changing the way we serve our patients. It is a sophisticated communication tool which expands a doctor’s ability to interact with patients, and allows for clinical collaboration.

Division Chief, Oncology

We now have a portal with more administrative capabilities than anywhere in the marketplace! The insurance screens alone get me so excited I could jump for joy, and I think that this is something that will be immensely useful to patients.

Project Director, Revenue Cycle

The providers, nurses, social workers, clerks are so dependent on the kiosk.

Supervisory Medical Support Assistant

The fact that my father was able to quickly register at the hospital via one of your terminals is brilliant.

Patient's Daughter

Wait times are less than five minutes and most patients are onto their service inside of 10 minutes. The workflow has dramatically helped reduce errors, save labor costs, and minimize waits. These are industry-best performance goals.

Chief Revenue Officer

We want to be a leader in using new technology; it’s a differentiator. We’re in a city that’s very competitive, and it really gave our patients a choice. It was all about enhancing the patient experience.

Director of Clinical Operations

One of the things we’re going to have to do is be where the patient is. We don’t have enough caregivers and resources to do that any other way but electronically.

Chief Information Officer

Boston Medical Center
Ingalls
Adventist Health System
Sharp

Latest News

6 Ways Using Mobile Tablets For Patient Check-In Deliver ROI To Healthcare Enterprises

By Debbie Theobald, Vecna CEO for Health IT Outcomes The advancement and ubiquity of technology is providing health systems the option to rapidly migrate to tablet-based technology platforms, which increase patient engagement and deliver measurable return on...
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How to Create Streamlined and Consumer-Friendly Healthcare

By Deborah Theobald, Vecna CEO, for The Doctor Weighs In Ask just about anyone: a clinician, provider executive, vendor, or patients and most will agree that unlocking the value of patient portals is a vital element of a successful health system today and in the...
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Think big, start small, and act fast. Consumerization of Patient Engagement

Ask just about anyone: a clinician, provider executive, vendor or patients and most will agree that unlocking the value of patient portals is a vital element of a successful health system today and in the future.  Currently, providers are facing challenges as adoption...
Read More

170,000 Hours of Community Service!

By Daniel Theobald, co-founder of Vecna Congratulations to the team at Vecna for donating over 170K hours of community service. Vecna pays team members to spend up to 10% of their paid work week on a community service project of their choosing. Food banks, soup...
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Vecna Technologies is honored to be named a top 100 women-led businesses in Massachusetts!

Vecna Technologies CEO Debbie Theobald named to top 100 women-led businesses in Massachusetts! Boston Globe Magazine` The Commonwealth Institute and the Globe Magazine partner to name the most noteworthy companies and nonprofits helmed by women. Read the whole Women...
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JETS AND ATLANTIC HEALTH SYSTEM TO FIGHT PEDIATRIC CANCER AS PART OF THE “CRUCIAL CATCH: INTERCEPT CANCER” CAMPAIGN

By Atlantic Health staff October 11, 2017 – The New York Jets and Atlantic Health System are partnering in the fight against pediatric cancer as part of the NFL and American Cancer Society's “Crucial Catch: Intercept Cancer” campaign. After nearly a decade of...
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Vecna Featured for SBIR-STTR Success

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,233 health care facilities across the country. Vecna’s SBIR-derived patient registration technology is now powering over 800 of these...
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Vecna Makes Waves in Health Care Industry

Aired on Bloomberg TV Canada Vecna Technologies is looking to use robots to help ease the burden on the healthcare system of an increasingly aging population. Globalive chairman Anthony Lacavera talks to the company’s co-founder Deborah...
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Massachusetts Student Fights For Use of VGo Robot In Classroom

By Audrey Asistio, NBC Boston A Massachusetts family is making a plea with their school district to allow their son to be in the classroom via a robot, when he physically can't. Twelve-year-old Keegan Concannon was born with Common Variable Immunodeficiency which...
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Above and Beyond: Students Buy Robot for Sick Classmate

By Linda Schmidt, Fox 5 NY NEW YORK (FOX 5 NY) - Tyler Knurek, 13,  would love nothing more than to be in school with his friends. Tyler has cancer, Hodgkins lymphoma, and has been undergoing treatments since December. But his friends and classmates found a way for...
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