Government Solutions

DIACAP/RMF Certified Patient Self Service Success

Unparalleled Experience

Nobody knows large-scale deployment like we do.

In 2009, the United States Department of Veterans Affairs selected Vecna to implement VetLink patient self-service as part of an initiative to improve efficiency in patient and staff workflow. Vecna deployed patient self-service to 154 VA medical centers and thousands of community-based outpatient clinics associated with these medical centers, and installed 6,000 kiosks serving 9 million patients. Nearly a decade later, Vecna’s solution continues to save time and money, and to improve satisfaction for thousands of Veterans their families every day.

Kiosks Deployed

Patient Interactions a Month

Locations

Staff users

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Express Check-In

  • DoD EHR integration (CHCS/AHLTA)
  • Provides staff rapid access to patient Rx orders
  • Fully automated workflow generates Rx labels reducing staff work

Waiting Room Queuing

  • Fully integrated with patient check-in and DoD EHR’s saving staff time
  • Administrative workflow to prioritize and control patient flow

Patient Flow Management

  • Patient flow prioritization
  • Wait time estimation
  • Administrative alerts
  • Management Reporting